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Refund & Withdrawal

Last updated: June 5, 2026

1. Right of withdrawal — overview

As a consumer, you have a 14-day right of withdrawal for distance sales (online purchases) under Danish law, counted from the day you receive the goods, or for digital services from the date the contract is formed — subject to the exceptions set out below.

You may exercise the right of withdrawal in the following ways:

  • Via our digital withdrawal function at fortryd-aftale.html (recommended from 19 June 2026)
  • By clear notice to contact@premiumblackbible.com

When you use the digital withdrawal function, you will receive immediate receipt by email with the content and time of the withdrawal.

2. Withdrawal period

The withdrawal period expires 14 days after:

  • Physical goods: The day you or a third party designated by you takes physical possession of the goods.
  • Digital products: The date the contract is formed — unless you have expressly consented to delivery beginning before the period expires and acknowledged that the right of withdrawal thereby lapses (see Section 3).

If we have not provided you with the mandatory withdrawal information, the period may be extended by up to 12 months and 14 days from delivery under Danish law (Consumer Contracts Act, Section 19).

3. Digital Bible Editions (eBook)

Digital products are delivered via secure download links after payment confirmation. When purchasing digital content, you must — before delivery begins — expressly consent to download/delivery starting immediately and acknowledge that you thereby lose the right of withdrawal under Danish law (Consumer Contracts Act, Section 18(2)(13)).

This consent is given by completing the purchase after reading our Terms & Conditions.

If you cannot access your files, contact us at contact@premiumblackbible.com and we will help with reactivation or resending links.

4. Physical Black Bible

The physical Black Bible is printed on demand via Lulu using the shipping address you provide in Stripe at checkout. Please verify the address carefully before payment.

The physical Black Bible is not shipped to Canada; Canadian shipping addresses are not accepted at checkout.

You may withdraw from the purchase within 14 days of receipt, provided the goods are returned in substantially the same condition. You may examine the goods in the same way as in a physical store. If you have used the goods beyond what is necessary to establish their nature, characteristics, and function, we may deduct an amount corresponding to the reduction in value under Danish law (Consumer Contracts Act, Section 23).

Because this edition has deep black pages and print-on-demand production, minor printing, trimming, or cutting variation may occur. Such normal production tolerances are not considered defects unless they significantly impede normal use.

If the goods are damaged, defective, or materially deviate from the product description, contact us within 14 days of delivery with order details and photos.

5. Apparel

Apparel is printed on demand via Printful. You have a 14-day right of withdrawal for unused items returned in original condition. Items that have been washed, worn, or personalised cannot be returned under the right of withdrawal.

Damaged, defective, or misprinted items must be reported within 14 days of delivery with photos.

6. Returns and return costs

Upon withdrawal, you must send the goods back without undue delay and no later than 14 days after notifying us of the withdrawal.

Return costs: You bear the direct cost of returning goods unless we have stated that we will pay for the return, or we have failed to inform you that you must pay for the return (in the latter case we bear the cost) under Danish law (Consumer Contracts Act, Section 21).

The return address is provided upon approved withdrawal. Contact us before returning at contact@premiumblackbible.com.

7. Refunds

Upon valid withdrawal, we refund all payments received from you, including delivery costs (but not extra costs for a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we received your withdrawal declaration.

We may withhold the refund until we have received the goods back or you have documented that the goods have been sent.

Refunds are made to the same payment method used for the original purchase. Your bank or card issuer may take 5–10 business days to show the refund.

8. Incorrect addresses and failed delivery

You are responsible for providing a correct and complete shipping address. If an order cannot be delivered due to an incorrect address, reshipment may require payment for new production and shipping.

9. Contact and complaints

Seller: Thomas Hansen (Premium Black Bible — trading name), Tulipanhaven 142, 8200 Aarhus N, Denmark. Sales are operated by a private individual in an establishment phase; no CVR number has been assigned yet and registration will be completed when required by law.

For questions about returns or withdrawal: contact@premiumblackbible.com — please include your order number, checkout email, and any photos.

If we cannot resolve a dispute, you may lodge a complaint with:

  • Danish Consumer Ombudsman (Forbrugerombudsmanden): forbrugerombudsmanden.dk
  • Consumer Complaints Board — Mediation Team (Nævnenes Hus): naevneneshus.dk

EU platform for online dispute resolution: ec.europa.eu/consumers/odr

10. Related documents

See also Terms & Conditions, Privacy Policy, and Withdraw Order.

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